FAQs

How can I contact Zentraq?

You can reach us at shopzentraq@gmail.com — our team is happy to help with any questions about orders, products, or shipping.

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Do you ship worldwide?

Yes! We offer international shipping on all orders.

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Where do you ship from?

Most of our products are shipped directly from our warehouse in China to ensure affordable pricing and global access.

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Can I change or cancel my order?

We begin processing orders very quickly. If you need to make changes or cancel, please email us within 12 hours of ordering. After that, orders are already in processing and cannot be stopped — but eligible items can still be returned.

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What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal.

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When will my order be processed?

All orders are processed and shipped within 1–3 business days. During holidays or sale periods, please allow extra time for fulfillment.

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How long does shipping take?

Shipping times vary by country. Standard international delivery usually takes:

• 7–15 business days to the UK, US & Europe

• 10–20 business days worldwide

We’ll send you a tracking number as soon as your order ships.

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